English draft · Before legal review

OGAM Agency Policy and Terms

This document summarizes the standards agencies must follow when recruiting, managing, and settling revenue for OGAM hosts. Before public release, company information, settlement rates, jurisdiction, privacy contacts, and country-specific tax standards should be finalized through operational and legal review.

Version 0.2 Planned effective date: May 4, 2026 Applies to: OGAM agency partners
This document is an operating draft. Before using it as an actual contract, the company name, address, representative, business registration number, inquiry email, settlement cycle, tax handling, jurisdiction, and processor list must be finalized and reviewed by a legal professional.
Document OverviewScope and key duties Agency Operating PolicyRegistration, recruitment, management, enforcement Agency Terms of UseContract, settlement, termination, liability Privacy Handling StandardsCollection, retention, outsourcing, rights
01 · Overview

Standards agencies should know

OGAM agencies are company-approved partners that may guide host candidates and support their activity. However, each host retains ownership of their account, personal information, revenue, and activity choices.

Who this applies to

This applies to agencies affiliated with OGAM or approved through the admin page, as well as their representatives, managers, and employees who manage affiliated hosts.

Key duties

Core duties include no false advertising, no registration without the person's consent, transparent settlement management, protection of host personal information, compliance with OGAM operating policies, and immediate cooperation during disputes.

Settlement principles

Settlement is based first on records in the admin system and standards approved by the company. Amounts may be held or deducted if abnormal activity, refunds, fraudulent payments, or policy violations are confirmed.

Host rights

Hosts must not be unfairly pressured regarding agency affiliation, activity style, account access, settlement review, withdrawal, or transfer requests. An agency is a supporter, not the owner of the host's account or revenue.

02 · Operating Policy

Agency Operating Policy

This policy sets the operating standards consistently applied within OGAM, from agency registration and host recruitment to activity management, settlement, and enforcement.

1. Purpose and scope

This policy is intended to protect user safety, host rights, settlement transparency, and personal information while OGAM agencies recruit and support hosts. It applies together with any separate agreement, admin notices, and in-service operating policies. If they conflict, the separate agreement, latest admin notice, and this policy apply in that order.

2. Definitions

  • Company means the business operator that provides the OGAM service.
  • Agency means a company-approved partner that recruits hosts, provides training, manages activity, and supports settlement work.
  • Host means an approved OGAM member who may communicate with fans and earn revenue through chat, voice calls, video calls, live streams, feeds, and similar features.
  • Agency code means the unique code issued by the company to identify a host's affiliated agency during host registration or transfer.
  • Settlement-eligible revenue means the amount confirmed under company policy from coins, gifts, calls, live streams, event rewards, and similar sources after excluding refunds, cancellations, and fraudulent-use amounts.

3. Agency registration and approval

  1. A person seeking to become an agency must accurately submit the business information, representative information, manager contact details, settlement account, and tax-related materials required by the company.
  2. The company may approve, request supplementation, or reject the application after reviewing submitted materials, operating history, policy violation history, and service availability by region.
  3. After approval, the agency must promptly notify the company if registration information changes. Approval may be canceled if false information is confirmed.
  4. Agency accounts and admin access permissions may be used only by approved managers and may not be lent, shared, assigned, or transferred to any third party.

4. Host recruitment and guidance standards

  1. Agencies must accurately explain OGAM's activity methods, revenue structure, settlement conditions, prohibited conduct, and personal information handling standards to host candidates.
  2. Agencies may not guarantee or exaggerate unconfirmed revenue, bonuses, exposure rankings, approval likelihood, or special benefits.
  3. Agencies may not create accounts or collect or submit documents, photos, videos, contact details, or identity verification materials without the host candidate's consent.
  4. Agencies must not encourage minors to work as hosts, instruct anyone to avoid identity verification, or allow the use of another person's identity information.
  5. Agencies may not recruit or manage OGAM users in a way that encourages external messengers, external payments, separate sponsorship accounts, or private meetings.

5. Host management and activity support

Agencies must help hosts understand OGAM operating policies and work safely. Agencies must not force activity hours, request account passwords, arbitrarily hold host settlement funds, or restrict a host's withdrawal or transfer through unfair internal agreements.

  • Profiles, introduction videos, activity languages, countries, and account information must reflect the host's own intent and actual information.
  • If a host experiences harassment, threats, stalking, illegal requests, or payment disputes, the agency must immediately guide them to the company's reporting process.
  • Agencies must not require hosts to disclose personal phone numbers, addresses, real names, financial information, or external accounts to fans.

6. Training, coaching, and account safety

Agencies should provide an operating environment where hosts can grow safely rather than merely recruit them. Training should be support, not coercion, and agencies must not pressure hosts to provide unwanted content, excessive exposure, private contact, or external payment.

  • New hosts should receive guidance on profile creation, live/call manners, reporting procedures, and how to check settlement information.
  • When providing performance analysis or coaching, agencies must explain it based on the admin system and public in-service metrics.
  • Agencies must not request account passwords, verification codes, or personal device access. Account security issues must be handled through the company's official process.
  • If an agency discovers content that may violate platform policy, risks involving minors, illegal transactions, hate, or harassment, it must immediately guide suspension and reporting.

7. Prohibited conduct

False registration, proxy registration, identity theft
External payment, private remittance, separate sponsorship inducement
Fraudulent payment, refund abuse, coin manipulation
Obscene, violent, illegal-transaction, or gambling promotion
Unauthorized collection, storage, or sharing of personal information
Account sale, rental, or permission sharing
Forcing host activity or unfairly withholding settlement funds
Advertising that misleads the company, users, or hosts

8. Settlement and bonus operation

  1. Settlement-eligible revenue is calculated based on data recorded in the OGAM admin system.
  2. Settlement rates, payment cycle, minimum payment amount, payment currency, and exchange-rate standards follow the agency agreement approved by the company or admin notices.
  3. Agency withdrawals are processed once a week on Fridays. Only requests submitted at least three days before the relevant Friday will be included in that Friday's processing.
  4. Event bonuses, new-host bonuses, and activity bonuses are paid only when separate conditions are met and may be canceled if conditions are not met or violations are confirmed.
  5. Amounts arising from refunds, payment cancellations, fraudulent payments, abnormal traffic, false activity, or policy violations may be excluded from settlement or deducted from the next settlement.
  6. Taxes, withholding, fees, remittance costs, and costs under local regulations are handled according to the agreement and applicable laws.
  7. If an agency separately agrees on revenue sharing with hosts, the hosts must still be able to confirm the company's settlement details, payment standards, and deduction reasons.

9. Violation handling and restrictions

If the company suspects a policy violation by an agency or its affiliated hosts, it may request materials and temporarily restrict settlement, bonuses, recruitment authority, and admin access during the investigation. If a violation is confirmed, the company may take necessary measures such as warnings, correction requests, settlement deductions, bonus recovery, agency code suspension, contract termination, and claims for damages.

03 · Terms of Use

OGAM Agency Terms of Use

The following provisions are a draft of the basic terms for agency partner agreements. Before applying them to an actual contract, they should be adjusted to the separate agreement and admin notices.

Article 1. Purpose

These terms define the OGAM agency service relationship between the company and the agency, including host recruitment and management, revenue settlement, rights and obligations, and responsibilities.

Article 2. Effect and amendment of terms

  1. These terms become effective when the agency agrees through an application or separate agreement and the company approves the agency.
  2. The company may amend the terms as needed under applicable laws, service policies, settlement structures, or security requirements.
  3. When amending the terms, the company will announce the effective date, changes, and reasons through reasonable methods such as the admin page, email, or notices.
  4. If the agency continues using the service after the effective date of amended terms, the agency is deemed to have agreed to them. However, separate consent procedures may apply for important or disadvantageous changes.

Article 3. Account and permission management

  1. The agency must safely manage admin accounts, passwords, and authentication methods and is responsible for damages caused by negligent management.
  2. If an approved manager leaves the company or is removed from the work, the agency must immediately revoke access and notify the company.
  3. The company may restrict access permissions if there is a security risk, permission abuse, long-term non-use, or suspected violation.

Article 4. Company obligations

  1. The company makes reasonable efforts to provide stable agency services.
  2. The company provides guidance, where reasonably possible, on settlement standards, major policy changes, service maintenance, or outages.
  3. The company protects the personal information of agencies and hosts according to applicable laws and company policy.

Article 5. Agency obligations

  1. The agency must comply with these terms, operating policies, privacy handling standards, admin notices, and applicable laws.
  2. The agency must not provide hosts with false information about revenue, benefits, or approval conditions.
  3. Without prior company approval, the agency must not distort OGAM trademarks, logos, screens, or policy text or use them in third-party advertising.
  4. The agency must not harm the reputation, trust, or safety of the company or users.

Article 6. Settlement

  1. The company calculates agency settlement amounts by reflecting refunds, payment cancellations, fraudulent use, fees, taxes, and deductible amounts from settlement-eligible revenue.
  2. The settlement base date, payment date, minimum payment amount, payment currency, exchange rate, and tax handling follow the latest standards in the agency agreement or admin page.
  3. Agency withdrawals are processed once a week on Fridays. Only requests submitted at least three days before the relevant Friday will be included in that Friday's processing.
  4. The agency must provide accurate settlement information. Payment delays or return costs caused by information errors may be borne by the agency.
  5. If the agency objects to settlement details, it must raise the objection within 30 days from the payment date or the date settlement details are disclosed.

Article 7. Payment hold and deduction

The company may hold payment or deduct amounts from settlement if it suspects fraudulent payments, refund abuse, false activity, policy violations, privacy infringement, legal violations, dispute investigations, insufficient tax materials, or third-party rights infringement. After the investigation ends, the company will take necessary measures such as payment, partial payment, deduction, or recovery based on the confirmed result.

Article 8. Confidentiality

During and after the contract term, the agency must not disclose to any third party or use for other purposes any non-public information, including settlement rates, admin data, user information, host information, operating know-how, internal policies, and technical materials.

Article 9. Privacy and data protection

  1. When collecting personal information from hosts or managers, the agency must clearly explain the purpose, items, retention period, recipients, and disadvantages of refusal, and process only what is necessary.
  2. The agency may not use personal information provided by the company for purposes other than host management, settlement, customer support, and dispute response.
  3. The agency must take reasonable protection measures such as access permission management, encryption, retention period management, destruction procedures, and breach response procedures.
  4. If a privacy leak or misuse is suspected, the agency must immediately notify the company and cooperate with investigation and damage prevention measures.

Article 10. Contract term and termination

  1. The contract term follows the period stated in the separate agreement. If no separate period is agreed, it is deemed to last while agency permissions remain in effect from company approval.
  2. The agency or company may terminate the contract by giving prior notice to the other party. If a separate agreement sets a notice period, that standard applies.
  3. The company may immediately terminate the contract for serious policy violations, false information submission, fraudulent settlement, privacy infringement, legal violations, or conduct that damages company trust.
  4. After contract termination, settlement, confidentiality, privacy protection, damages, and dispute resolution clauses remain effective to the extent necessary.

Article 11. Damages and disclaimer

  1. If the company or users suffer damages due to the agency's breach of terms, legal violation, false guidance, privacy infringement, fraudulent settlement, or third-party rights infringement, the agency must compensate those damages.
  2. The company is not responsible for damages caused by force majeure, communication failures, payment provider failures, app market policy changes, government orders, or causes outside the company's reasonable control.
  3. The company is not responsible for disputes arising from internal contracts, revenue sharing, employment relationships, or tax relationships separately entered into between the agency and hosts.

Article 12. Governing law and dispute resolution

These terms are interpreted under the laws of the Republic of Korea. Disputes between the company and the agency should first be resolved through good-faith consultation. If consultation does not resolve the dispute, jurisdiction lies with the court having jurisdiction over the company's principal office or the court specified in a separate agreement.

04 · Privacy

Agency Privacy Handling Standards

Agency work may include personal information of managers, host candidates, and affiliated hosts. Agencies must operate with minimum collection, purpose limitation, safe storage, and clear destruction standards.

Category Processing purpose Example items Draft retention period
Agency registration Partner screening, contract execution, manager verification Company name, business registration number, representative name, manager name, contact details, email, address Five years after contract termination or the legally required retention period
Settlement Revenue calculation, payment, tax handling, accounting evidence Settlement account, account holder, payment currency, tax identification information, settlement details Period required under e-commerce, tax, and accounting laws
Host recruitment Affiliation verification, application support, approval screening, customer support Nickname, name, date of birth, country, contact details, profile materials, introduction video, agency code Destroy without delay after purpose is achieved, except where needed for dispute response
Security and dispute response Fraud prevention, access record review, complaint handling Access records, work logs, IP, device information, report details, evidence materials Period needed after dispute resolution or legally required retention period

1. Processing principles

  • Agencies collect only the minimum personal information necessary for business purposes.
  • Agencies do not use personal information for purposes different from the collection purpose or provide it to third parties.
  • Information whose retention period has ended or whose processing purpose has been achieved is destroyed in a way that prevents recovery.
  • Sensitive information and settlement information must be protected with limited access and safe storage.

2. Third-party provision and processing outsourcing

The company and agencies may outsource personal information processing for necessary work such as settlement, tax handling, identity verification, customer support, security, cloud storage, and notification delivery. When outsourcing is required, the processor, outsourced work, retention period, and safety measures must be documented and disclosed.

3. Rights of data subjects

Agency managers and hosts may request access, correction, deletion, suspension of processing, and withdrawal of consent for their personal information. Agencies must cooperate with the company, verify identity, and process requests within the period required by law.

4. Privacy breach response

  1. A manager who discovers a suspected leak or infringement must immediately notify the internal responsible person and the company.
  2. The leaked items, affected scale, occurrence time, cause, and current response status must be quickly confirmed.
  3. To prevent additional damage, necessary measures such as access blocking, password changes, material recovery, and log preservation must be taken.
  4. If notice or reporting is legally required, it must proceed without delay in consultation with the company.